Herschel Heisen - Herschel is the center of Elevator.  He is a second generation immigrant and life long Brooklyn resident.  He is stubbornly set in his approach to life.  He is in his late 50s and completed resigned to a life of inaction.  His actions and words are slow, methodical, passive, and reactive.  He rarely says more than a sentence at a time, often repeating what the person speaking to him has just said.  He takes his time to process the words and information given to him and rarely if ever, says anything more than he has to.  His speech is repressed and stunted. 

Despite this passive exterior and appearance of stupidity, Herschel's mind is working quickly.  While he struggles to communicate with the outside world, inside he is scheming and ploting.  He is excellent at remembering dates and a master at chess.  He attempts to play Cupid with Jillian and Jay because he hopes his child will move into the affluent class of which Jay is a part. Herschel's life is uneventful.  He spends his days in the elevator, crossing off dates on the calender.  He spends his weekends fishing on 58th St pier with his brother Satchel and playing chess with Jay.  However, Herschel's inability to communicate leads to dysfunctional relationship with his family.  He and his wife Sarah were forced into marriage after a tryst in the elevator resulted in Jillian.  Jillian despises him.  Neither parent has shown her love, so as a result she is biting and abrassive.  Jillian is embarassed by her family, as she is the first Heisen to obtain a college education.  Herschel's son, Satch, named for his brother Satchel is the latest in a long line of soldiers in the Heisen family.  Although Satch never appears, it is clear that he is the pride of the family.  For her part Sarah is even more repressed than Herschel, speaking only when absolutely necessary.  The two rarely look at each other.  The marriage is loveless, almost spiteful.  Despite his passive exterior Herschel has repressed the anger of a failed family, the constant condescention of his tenants, and the guilt of being the only man in his family not to join the armed forces into a hidden rage.  Throughout the film Herschel will occasionally snap, such as when he tries to slaughter a rat at the kitchen table, but most of his insanity is subtle and unspoken.

Herschel is therefore a combination of a sweet, but odd elevator man and vicious mad man.

Satchel Heisen - Satchel is Herschel's brother and personality-wise, is 180 degrees from Herschel.  He is gregarious, outgoing and positive.  He speaks at so quickly that words stumble out of his mouth. His actions are sloppy and thoughtless.  He is the older brother and the favored son.  He is content, always smiling, and a bit detached from the troubles of his brother.  He is oblivious to Herschel's inner demons, but well aware of the dysfunction of his family.  Satchel is the kind of guy you don't want stuck next to you on a long plane flight because he would talk the whole time, even after there was nothing left to say.

 

Jillian Heisen - Jillian is Herschel and Sarah''s daughter. She has a terrible disdain for her father and an ascerbic wit. As a result of her father's actions, she attends one of Jay Getz's Friday night parties where she finally meets Jay. Jay and Jillian start to see each other, much to Herschel's delight.

 

Sarah Heisen - Herschel's wife and Jillian's mother.

 

Jay Getz - Jay is the rich, affluent writer who occupies the penthouse suite in the building where Herschel is the elevator man. He has befriended Herschel despite Herschel's eccentricities. He is introduced-to and dates Herschel's daughter, Jillian.

 

Naomi Kraft - Naomi is a sweet, innocent girl from the Midwest who used to date Jay Getz a long time ago. She comes back into Jay's life in New York causing a conflict with Herschel's "master plan" to get Jay and Jillian together.